Return Policy

Because Cocoa Kindly products are freshly made food items, we do not accept returns or exchanges once an order has been prepared, delivered, or picked up.

Damaged or incorrect orders

If there is an issue with your order, please contact us within 24 hours of receiving it.

Please include:

• Your name
• Order number
• A clear photo of the issue
• A short description of what happened

If your order was incorrect or damaged, we may offer a replacement, store credit, or another suitable solution depending on the situation.

Cancellations

Orders may be cancelled only if production has not started yet.

For custom orders, gift boxes, large orders, or pre-orders, cancellations may not be possible once ingredients, packaging, or preparation have begun.

Delivery issues

Please make sure your delivery details are correct before placing your order. Cocoa Kindly is not responsible for delays or issues caused by incorrect addresses, unavailable recipients, or missed pickup times.

Allergens

Our brownies may contain milk, eggs, wheat, nuts, soy, sesame, or other common allergens depending on the flavor. Our kitchen handles multiple allergens, so we cannot guarantee zero cross-contact.

Please review allergen information before ordering and message us if you have any questions.

Contact

For order support, message us through our website or Instagram: @Cocoakindly