Help & Questions

How do I place an order?

You can order directly through our website or by sending us a DM on Instagram at @Cocoakindly.

Are orders online only?

Yes. Cocoa Kindly orders are online only through our website or DM.

Do you offer delivery or pickup?

Delivery is available depending on the day, order size, and location. Available options will be confirmed during checkout or by message.

How far in advance should I order?

We recommend ordering at least 24–48 hours in advance, especially for gift boxes, larger orders, or weekly drops.

Are brownie boxes limited?

Yes. We bake in small batches, so quantities may be limited. Pre-orders are recommended.

How should I store the brownies?

Keep brownies sealed in a cool place. For longer freshness, refrigerate them. For the best texture, allow them to come closer to room temperature before eating.

Do you offer gift boxes?

Yes. We offer gift-ready brownie boxes that are perfect for birthdays, thank-you gifts, office treats, and special occasions.

Can I add a custom note?

Yes, you can add a short custom note with your gift box. Add your message at checkout or send it by DM after ordering.

Do your brownies contain allergens?

Our brownies may contain milk, eggs, wheat, nuts, soy, sesame, or other common allergens depending on the flavor. Our kitchen handles multiple allergens, so we cannot guarantee zero cross-contact.

Please contact us before ordering if you have allergies or ingredient questions.

How can I contact you?

You can message us on Instagram: @Cocoakindly